Troubleshooting Notifications Problems

This article explains what to do if your ipushpull Notifications haven’t arrived.

• Check the General Troubleshooting Tips first.

• If they don’t solve the problem, check the Tips for specific Destination Types (e.g. email, SMS, chat channels).

• If your Destinations are working but you can’t send notifications from your spreadsheet, check the Tips for solving problems when pushing from Excel.

• If you still can’t get your Notifications working, contact ipushpull support.

1. General Troubleshooting Tips

1a If you are not sure that your Destination is working, test it using the ipushpull Web App

1. Click here to see your Destinations in the ipushpull web app

2. Drill down to find the Destination you’re having problems with:
   
   

   Open

   

    

3. Click the Send your test message button to send a test message

4. If there’s a problem with the Destination then the app will give you suggestions how to fix it.

1b Check your Notifications History to see if an error has occurred

1. Click here to view your Notifications History in the ipushpull web app. This lists all the notifications sent from your ipushpull account:

   Open

   

    

2. If the list doesn’t include an entry for the notification you just tried to send, go to step 1a and test your Destination.

3. If the list includes an entry for the notification you just tried to send, check its status. If the status is red, an error has occurred. Click on the small file icon for more information about the error:

    

4. If the status is green, ipushpull sent the Notification successfully. If you didn’t receive it, check the Destination Type tips below.

2. Solving Email Notification Problems

If you tried to send an email notification but it didn’t arrive:

• Check you are sending it to the correct email address

• Check that it isn’t in your spam folder

3. Solving SMS Notification Problems

If you tried to send an SMS notification but it didn't arrive:

• Check you are sending it to the correct phone number

• Check the phone number has been entered in the correct format in the target user’s profile. The correct format is the plus sign, followed by the country code, followed by the number e.g. +441234567890.

• Check SMS notifications are enabled for your account. ipushpull may disable notifications for accounts that overuse their SMS quota. Contact ipushpull sales for more details.

4. Solving MS Teams Notification Problems

If you tried to send a notification to an MS Teams channel but it didn’t arrive:

• Check your Teams Webhook is correct

• Check that the Incoming Webhooks connector is still configured for your channel

See https://ipushpull.atlassian.net/wiki/spaces/IPPCUSTDOC/pages/509509663 for more help.

5. Solving Slack Notification Problems

If you tried to send a notification to a Slack channel but it didn’t arrive:

• Check your Slack Webhook is correct

• Check that the Incoming Webhooks connector is still configured for your channel

See https://ipushpull.atlassian.net/wiki/spaces/IPPCUSTDOC/pages/509542438 for more help.

6. Solving Problems with Notifications from Excel

If your Destinations are working properly but you can’t send notifications from Excel:

• Check that you have entered the correct Folder and Page name for your Notifications Page

• Check you have clicked the Start button on the ipushpull ribbon

• Check you are pushing the full range to your page. You need to send all five columns plus the column headings:

See https://ipushpull.atlassian.net/wiki/spaces/IPPCUSTDOC/pages/162660359 for more help.

Contact ipushpull Support

If you are still having problems then please contact the team at ipushpull support.